Customer Care

We at Terrafolia Flowers are dedicated to your satisfaction. If you need immediate assistance please call us toll free at 1-888-683-7799 or in Montreal at 514-683-3533 or send us a message

 

100% Satisfaction Guarantee

We are dedicated to providing our customers with the most reliable, competent and valuable floral and delivery services available. Our products are simply the highest quality at the most reasonable prices possible. Value is what we bring to our customers, in a courteous, professional and friendly manner. Your expectations are met with a 100% satisfaction guarantee.

 

Substitution Policy

Flower arrangements are handmade, and as such no two are ever identical. Every effort is made to fill your orders as closely as possible to the pictures from which you are ordering from. In some cases a city or region may not have some items in stock that we are advertising in our web site, in which case careful substitutions of equal or greater value will be made. This is a standard practice used by florists worldwide. We always strive to maintain the value and integrity of the item chosen. Note that roses will never be substituted with other flowers or floral products.

 

Delivery Policy

Orders placed before 12pm in the recipients time zone can be delivered the same day (if so requested). Orders received after this time will be delivered the following day. Please see Flower Delivery area for more information about our Floral Delivery Service.

 

 

Cancellation Policy

We will be happy to help you cancel your order prior to delivery. However, if your order is en route or already delivered, we are unable to cancel your order. Please call us as quickly as possible if you need to cancel an order, we will do our best to accommodate you.

 

 

Privacy Policy

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in way that you have not consented to. If you have any questions, please feel free to call or send us a message.