Refund policy
Returns & Refunds Policy
We stand behind the quality of our fresh flowers and arrangements. Due to the perishable nature of our products, we have a 24-48 hour notification window - you must contact us within 24-48 hours of receiving your order to report any issues.
Reporting Issues Please inspect your order immediately upon delivery and contact us within 24-48 hours if the item is defective, damaged, or if you received the wrong item. Contact us at flowers@terrafolia.ca so we can evaluate the issue and make it right.
Eligible Issues
- Defective or damaged flowers/arrangements
- Wrong item received
- Quality concerns with fresh products
Requirements When reporting an issue, please provide:
- Your order number or receipt
- Photos of the product (if applicable)
- Description of the problem
Non-Returnable Items Due to their perishable nature, we cannot accept physical returns of:
- Fresh cut flowers and arrangements
- Plants
- Custom or personalized arrangements
- Sale items or gift cards
Resolution Process If your issue is reported within the 24-48 hour window and approved, we will provide either:
- Full refund to your original payment method
- Replacement arrangement
- Store credit
Refunds will be processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
Contact Us For any quality concerns or issues: flowers@terrafolia.ca
